June 30, 2018
First and foremost, we care about the privacy of our users. The Privacy Policy set forth here outlines and describes what information we collect and why we do so. We have tried hard to be transparent, simple and to the point. If you do not agree with the terms of this Privacy Policy, you in effect do not agree with our Terms of Service and thus, should not access our platform services.
1. Guiding Principle
Fundamentally we appreciate you as a customer and do our upmost to properly protect your information. We take our position seriously as a legitimate service provider. We created Orbspace to help people easily promote their ideas and connect safely to the digital world through websites. Our platform is not built for collecting Personal Identifying Information for anything other than providing Orbspace services to our customers. This means we do not sell your information to anyone. We only ask for information needed to comply regulation and activate platform services detailed in the following sections. We will comply with lawful regulations.
2. Account creation and maintenance
This includes typical contact information such as name, email, address, phone number. We need this information for contacting you or assigning products/services to you.
3. Communications
We will use the contact information you have given us to communicate things to you. This means billing, notices, inquiries, feedback and so forth. When you send us emails or other communications, such as customer support inquiries, we maintain those communications and their contents so that we can resolve your inquiries or otherwise assist you. We will only communicate with you via email or social channels.
4. Content You Provide
When you use our platform services, we store, process and transmit any content that you have uploaded and created. You have control over what is stored and what is deleted.
5. Usage Information
We collect information regarding activity and use of our platform. This information is used solely to help us improve our system and services.
6. Location Information
We collect information regarding location to provide services related to location. This means determining local languages, or time zones, geotags for post, or map services. Its only used to support services and content on your behalf.
7. Cookies
We use cookies which are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Our website uses these “cookies” to collect information and to improve our platform services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
8. Third-Party Usage
We employ third-party companies to help provide our platform services. These third-party companies are as follows:
- Stripe - Stripe helps us process payments for the platform. (Learn More Here)
- Help Scout - Helps us collect and manage feedback as well as providing help services. (Learn More Here)
While Stripe and Enom do have your information (Name, address, billing information) that is needed to provide/complete services, Groove receives only basic contact information that is required to route correspondence to and from us. Please click the links provided to to learn more about their specific policies. Please let us know if these links do not take you to their privacy policies. (service@orbspace.net)
9. Payment processing
Information we have obtained through account creation will be used in conjunction with other required information needed to fulfill financial obligations, government regulation and Stripe’s policies. We transmit this information to Stripe via encrypted connections. When you initially provide or update your payment information, we transmit it via an encrypted connection to our Payment Processor, Stripe. Stripe uses and processes your payment information in accordance with Stripe’s Privacy Policy. We don’t store your payment information, other than your zip code and country, which we require for billing and to comply with tax and other government regulations.
10. Sharing
We will disclose your information to third parties in the event that you have authorized us to, perform specified services, in the event that we need to comply with the law enforcement, or to protect our rights.
11. Protection
While software and cloud services are never completely secure, we do the upmost to take reasonable efforts as well as industry best practices to protect any given information.
12. Retention
We do reserve the right to retain personal information for as long as we deem it necessary to perform services. You may request us to delete your account information by contacting us (service@orbspace.io) We will retain your information only if we have been ordered to do so to comply with legal requests, protect our rights or resolve disputes.
13. Modifications
We will modify this Privacy Policy and though we reserve the right to do so at our will, we will notify you of updates and post the current version on our site. If a modification results in a meaningfully may as to reduce your rights, we'll communicate that to you.
